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Legal · Last updated 11 October 2026

Refund and Cancellation Policy

This policy covers two kinds of payment: products you buy from a creator through okan, and creators’ own okan subscriptions.

Buying a digital product

Products sold through okan are digital: files, links or videos delivered the moment payment is confirmed. The creator is the seller and is responsible for the product; okan collects the payment and delivers it.

You are entitled to a full refund if:

  • the product was not delivered and we cannot fix it within 48 hours of you telling us;
  • the file is broken or will not open, and the creator cannot send a working copy;
  • the product is materially different from its description; or
  • you were charged twice, or charged for an order that failed.

Because delivery is immediate, we cannot otherwise refund a product once it has been downloaded or opened, unless the creator agrees to. If you are in the European Union or the United Kingdom, you agree at checkout that delivery starts straight away and that you therefore lose the 14-day right to cancel once it does.

How to ask for a refund

  1. Message the creator on Instagram. Most problems, such as a link that did not arrive, are fixed fastest there.
  2. If that does not resolve it within 48 hours, email amangoel300@gmail.com with the email or phone number you paid with, the product, and what went wrong.

Please ask within 7 days of buying. We reply within 2 working days. An approved refund goes back to the payment method you used, through Razorpay, and usually reaches you within 5 to 7 working days, depending on your bank. Your download link stops working once a refund is issued.

Your okan subscription

  • Cancelling. Cancel any time from the Billing page of your dashboard. You will not be charged again, and your plan stays active until the end of the period you already paid for.
  • Refunds. Subscription fees are not refunded for a partly used period, except where the law where you live requires it.
  • Mistakes. If you were charged twice, charged after cancelling, or charged in error, email amangoel300@gmail.com and we refund the charge in full.

Chargebacks

Please contact us before disputing a payment with your bank. We can usually resolve it faster, and a dispute freezes the creator’s payout until the bank decides.

Delivery is explained on the delivery policy page.

Who we are and how to reach us

okan is operated by OKAN Solutions, an enterprise registered with the Government of India’s MSME Udyam registry under number UDYAM-HR-10-0110943, with its head office in New Delhi, India.