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Legal · Last updated 11 October 2026

Terms of Service

These terms are an agreement between you and OKAN Solutions (“we”), which operates okan. By creating an account or using the service you accept them. If you use okan for a business, you accept them on its behalf and confirm you are allowed to.

Who can use okan

  • You must be at least 18 years old and able to form a binding contract where you live.
  • You must own, or be authorised to manage, the Instagram professional account you connect, and keep it in good standing with Meta.
  • You are responsible for keeping your sign-in secure and for everything done through your account.

What the service does

okan sends the public replies and direct messages you configure when people comment on your posts or reply to your stories, publishes the posts you schedule, and lets you sell digital products in those messages and on your page at okan.in. You decide which posts are watched, which comments qualify, what gets sent and what gets published. Nothing is sent or posted that you did not set up.

Acceptable use

  • You must follow Instagram’s Terms of Use, Platform Terms and Community Guidelines, and the law of every place you sell to.
  • You may not use okan to send spam, misleading or harassing messages, or to message people who did not interact with you.
  • You may not sell anything illegal, anything you do not have the right to sell, or anything Razorpay prohibits.
  • You may not try to break, overload, reverse-engineer or get around the limits of the service.

We may suspend or remove content or accounts that break these rules, and Meta may act independently.

AI features

Some features suggest text using AI. Suggestions can be wrong. You are responsible for reviewing anything you choose to send or publish, exactly as if you had written it yourself.

Instagram and other platforms

okan depends on Meta’s APIs, which we do not control. We cannot guarantee that any individual message is delivered or that a post goes out at an exact moment. Instagram only allows free-form messages within 24 hours of a person contacting you, limits how many posts an account may publish through the API each day, and may rate-limit or block activity at its own discretion. If Meta changes or withdraws an API, a feature may stop working.

No revenue guarantee. Nothing in this product is a promise of sales. Any figures on our marketing pages are illustrative calculations based on inputs you provide, not projections of your results.

Selling through okan

When a buyer pays for a product you sell, okan collects the payment on your behalf through Razorpay. You are the seller: the product, its description, any claims about it, and support for it are yours, and you must give buyers accurate information.

  • Currency. Prices are set and charged in Indian rupees. Buyers outside India pay in rupees through Razorpay, and their bank may convert the amount and charge its own fees.
  • Fees. Each sale carries Razorpay’s processing fee and okan’s platform fee for your plan, plus applicable tax on our fee. Current rates are on the pricing page, and every order in your dashboard shows what was collected, each fee and your share.
  • Settlements. You can ask us to settle your share at any time, and we pay it out within the time your plan states. We may hold a payment for a short period after the sale so refunds and disputes can be honoured.
  • Refunds and disputes. Refunds follow our refund policy. A refunded amount, or one lost to a chargeback, is removed from your share, and the buyer’s download link stops working.
  • Taxes. You are responsible for any tax on your own sales and income, wherever it is due.

Your subscription

The Free plan costs nothing. Paid plans are billed monthly in advance through Razorpay and renew automatically until you cancel from the Billing page of your dashboard. Cancelling stops the next renewal; your plan stays active until the end of the period already paid for. Refunds of subscription fees are covered in the refund policy. If we change a plan’s price, we tell you before it applies to your next renewal.

Your content

You keep ownership of everything you upload or write: products, files, posts, captions and message templates. You give us only the permission needed to store, process and deliver it as the service requires, including publishing to Instagram what you schedule. You confirm you have the rights to everything you upload.

okan itself, including its software, design and brand, belongs to OKAN Solutions. You may use it only as these terms allow.

Ending your account

You can stop using okan at any time and delete your data; see data deletion. We may suspend or close an account that breaks these terms or Meta’s policies, or where the law requires it. Where we can, we tell you first and pay out any settled share you are owed, less refunds and chargebacks.

Disclaimers and liability

The service is provided “as is” and “as available”. To the extent the law allows, we are not liable for lost sales, lost profits, lost data or any indirect or consequential damage, or for anything caused by a platform change or outage outside our control. Our total liability for any claim is limited to the fees you paid us in the twelve months before it arose. Nothing in these terms limits liability that cannot be limited by law, or takes away rights consumers have where they live.

You agree to compensate us for claims made against us because of the products you sell, the messages you send or a breach of these terms by you.

Changes to these terms

We may update these terms as the service changes. We update the date at the top, and for a change that materially affects you we give notice in the dashboard or by email before it takes effect. Continuing to use okan after that means you accept the new terms.

Governing law

These terms are governed by the laws of India. Disputes are heard by the courts of New Delhi, India, except where the law of the country you live in gives you the right to bring a claim at home.

Who we are and how to reach us

okan is operated by OKAN Solutions, an enterprise registered with the Government of India’s MSME Udyam registry under number UDYAM-HR-10-0110943, with its head office in New Delhi, India.